099bet believes that gambling should always be an enjoyable form of entertainment, never a source of stress or harm. This page explains the tools, resources, and support available to help every Bangladeshi player stay in control.
At 099bet, responsible gaming is not an afterthought — it is built into the foundation of everything we do. We are firmly committed to providing a safe, fair, and transparent betting environment for all players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.
Gambling at 099bet is designed to be recreational. Whether you enjoy cricket betting on BPL and IPL fixtures, spinning slots from Pragmatic Play, or joining live dealer tables, the experience should remain within boundaries that you set and control. The moment gambling stops being fun, our responsible gaming tools are here to help you step back.
We enforce a strict 18+ age restriction with no exceptions. Underage gambling causes serious harm and we take every reasonable measure to prevent it. Players who are verified to be under 18 will have their accounts closed immediately and any deposits returned.
Key Principle: Gambling at 099bet should always be funded with money you can afford to lose. Never use money earmarked for rent, food, bills, or family needs to fund gambling. If you find this boundary difficult to maintain, please use the tools below or contact our support team immediately.
If you recognise two or more of the warning signs above in your own behaviour, we strongly encourage you to use the self-exclusion or time-out tools described on this page, or to contact our 24/7 support team at [email protected] for immediate assistance.
Every 099bet account comes with a set of player-protection tools designed to keep your gambling activity safe, controlled, and within your personal limits.
Set a daily, weekly, or monthly deposit cap on your 099bet account to ensure you never deposit more than you are comfortable spending. Limits take effect immediately when reduced and require a cooling-off period before they can be raised, giving you genuine protection against impulsive decisions.
Need a short break? Use the 099bet time-out tool to suspend your account for a defined period — from 24 hours up to six weeks. During a time-out, you cannot log in, deposit, or place bets. The time-out period cannot be ended early, ensuring a genuine pause from gambling activity.
If you feel that gambling is causing serious harm, you can request a long-term self-exclusion from 099bet for a period of six months, one year, two years, or five years. Self-exclusion is a firm commitment — accounts cannot be reopened during the exclusion period. Contact [email protected] to initiate the process immediately.
Your 099bet account includes a transaction and session history dashboard where you can review how much time and money you have spent across all games and sports betting markets. Regularly reviewing this data is one of the most effective habits for maintaining responsible gambling behaviour.
Enable session reality-check notifications to receive on-screen reminders at regular intervals — for example, every 30 or 60 minutes — showing how long you have been playing and your net position for the session. These prompts help break the flow of extended play and encourage conscious decision-making.
Our responsible gaming support team is available around the clock, every day of the year including Eid and public holidays. Whether you need to activate a limit, initiate a self-exclusion, or simply talk through a concern, reach us via email or WhatsApp at any time. All conversations are handled with full confidentiality.
Requesting any responsible gaming tool at 099bet is straightforward. Our support team processes all requests promptly and with complete confidentiality.
Log in to your 099bet account and navigate to the Account Settings section. Select "Deposit Limits" and choose a daily, weekly, or monthly cap in BDT. Reductions apply instantly. To raise a limit, a mandatory cooling-off period of 7 days applies.
Go to Account Settings and select "Take a Break". Choose your preferred time-out duration (24 hours, 48 hours, 1 week, or up to 6 weeks). The suspension activates immediately. You will be logged out and unable to access your account until the period expires.
Send an email to [email protected] with the subject line "Self-Exclusion Request". State your registered mobile number and your preferred exclusion period. Our team will confirm the exclusion within one hour and close your account for the entire duration with no possibility of early reinstatement.
In Account Settings, navigate to "Responsible Gaming Preferences" and enable Session Reminders. Select your preferred reminder interval (30, 60, or 90 minutes). A notification will appear on-screen at each interval, showing your session duration and current balance.
Visit the "Transaction History" section of your account to view a complete record of all deposits, withdrawals, and game sessions. You can filter by date range to review weekly or monthly spending patterns. We recommend reviewing this data at least once a month.
If you are unsure how to access any of the above tools, or if you need immediate help due to a gambling-related concern, contact our team directly via WhatsApp at +880 1700 099099 or email [email protected]. Our responsible gaming team responds within minutes, 24/7, BST (UTC+6).
Answer the following questions honestly. If you answer "yes" to three or more, we encourage you to use 099bet's responsible gaming tools or seek external support.
Do you gamble more than you plan to? You sit down intending to spend ৳500 but regularly end up spending ৳2,000 or more before you stop.
Do you chase losses? After a losing session, do you deposit more to try to win back what you lost rather than accepting the loss and stopping?
Do you gamble with essential money? Have you ever used money intended for rent, bills, groceries, or your family's needs to fund gambling on 099bet or elsewhere?
Do you conceal your gambling? Do you hide the amount of time or money you spend gambling from your spouse, parents, or close friends?
Does gambling affect your mood? Do you feel irritable, anxious, or depressed when you are not gambling, or after a losing session?
Have you tried to cut down and failed? Have you made genuine efforts to reduce or stop gambling but found yourself returning within days or weeks?
Has gambling affected your work or studies? Have you missed work, arrived late, or performed poorly because you were gambling or thinking about gambling?
Have you borrowed to gamble? Have you borrowed money from friends, family, or financial services specifically to fund gambling activity?
If you answered yes to 3 or more questions: Please consider activating self-exclusion or a time-out on your 099bet account. You can also reach our responsible gaming team at [email protected] or WhatsApp +880 1700 099099 for confidential, non-judgmental support. You are not alone, and help is available right now.
Whether you need to activate a protection tool, talk through a concern, or request immediate account suspension, 099bet's team is ready to help at any hour.
Send your responsible gaming request or concern to our dedicated support address. All emails are responded to within 60 minutes, 24 hours a day.
[email protected]For urgent situations — such as an immediate self-exclusion request — WhatsApp is the fastest channel. Our team is online 24/7, including Eid and all Bangladesh public holidays.
+880 1700 099099Our responsible gaming team operates around the clock with no exceptions. All conversations are strictly confidential and handled by trained support staff, not automated systems.
24/7 · BST (UTC+6)The 099bet platform is strictly for adults aged 18 years and above. We conduct age verification checks on all accounts and reserves the right to request identity documents at any time. Any account found to belong to a person under 18 will be closed immediately, with all funds returned. If you suspect a minor is using 099bet, please contact us at [email protected] immediately.
Set your limits, know your boundaries, and explore our full range of games with confidence. 099bet is here for your entertainment — always within the limits you control. 18+ only.
18+ only · Please gamble responsibly · Deposit limits and self-exclusion tools available